arooqaSupport
Help with the arooqa app. Because your records stay on your device, we cannot see or recover them for you; the guidance below is about the app itself.
Troubleshooting
The app will not open or crashes on launch
- Make sure your device is running a supported OS version and the app is up to date.
- Restart your device.
- If the problem persists, contact us with your device model, OS version, and app version.
A record I added is not showing
Records appear under the family member they belong to and on the Home timeline sorted by the date of the event, not the date you entered it. Check the event date on the record.
Something is marked "Needs review"
Information suggested from a scanned document is kept separate from confirmed information until you review and verify it. Open the record to confirm or reject the suggestion.
Frequently asked questions
Do I need an account?
No. The current version has no account and no sign-in.
Is my data backed up?
Not by arooqa. Your device's own backup features may include app data according to your settings.
Can I export my data?
User-controlled export is planned. Your records remain on your device and are yours.
More questions
App information
- App
- arooqa
- Version
- version shown in the app's Settings screen
- Platforms
- iOS and Android
- Privacy
- Privacy Policy
Contact
A support contact has not been configured yet. Set supportContactin packages/config before publishing this page or submitting to app stores.